What should I do if my pet passes away at home?

It can be very distressing for you and your family if a beloved pet unexpectedly passes away at home, not knowing how to look after your deceased pet can add to an already overwhelming experience.

If you choose us to carry out your family member’s cremation service, there are a few things you can do if we are unable to help you immediately:

The first things you can do is:

  • move your companion to a cooler room – which can help slow down natural changes that occur when a pet passes away, these changes can be upsetting, but are completely normal and are nothing to worry about.
  • gently place your companion into a curled-up position on their bed, or on a towel and cover with a blanket as if sleeping, this may offer a sense of peace.

At this time, you may wish to allow other family members and pets to say goodbye, which can help with their grieving process.

If your pet passes away in the evening or over the weekend, we recommend taking your pet to your vet as soon as possible and then contacting us. We will work with you and your veterinary practice to arrange the perfect farewell for your beloved companion, including careful transportation to our crematorium for their service.

If you would like your pet collected from your home or veterinary practice between 9am and 5pm, Monday to Friday, please call us directly to make arrangements.

Discussing aftercare arrangements with your friends or family

Wherever possible, we recommend discussing the final wishes for your pet with friends or family members. Although grief can feel overwhelming, this can be eased by talking with others who knew how much your pet meant to you – and give you an opportunity to involve others in the decision.
You may wish to consider the type of cremation service you would like, and any casket, urn or keepsake item that you would like for your companion.

Support and Advice

Find your local crematorium

Please contact your local crematorium to start making arrangements for your pet or equine friend’s final farewell, we are always happy to help.

Find Your Local Crematorium